Shipping & Special Orders

worldwide-shippingWE SHIP WORLDWIDE!!!

Do you see something you LOVE but don’t live anywhere near Toronto? Have no fear! We ship worldwide! Just give the store a call and one of our lovely sales staff can help you get a hold of that item you are looking for.  For apparel, please make sure you carefully follow the instructions on how to measure your dog before giving us a call. We will not ship anything that requires measurements without this information. Please click here to see our store hours and contact information. Please note we are in the Eastern Standard Time Zone.

Shipping

For international shipments, we only ship using Canada Post, and the customer pays the shipping costs as well as any duties or taxes that might incur once the package arrives at your doorstep. 

For domestic shipping there are two options: the most economical is Canada Post, we only charge you what Canada Post charges us (we do not charge handling fees). Alternatively customers may also choose to set up a Purolator pick up at their cost. 

Returns

Although our sales staff are extremely experienced in sizing, unfortunately without the dog in the store, we can not guarantee it will be the perfect fit. We do our utmost to make sure that we send you the perfect item, but if that item doesn’t work out for you, no problem, just ship the item back (your cost) and we’ll be happy to do an exchange for store credit. Please note that the exchange or credit will only be processed once the returned item has arrived and been inspected at the store. 

SEE A BRAND WE CARRY ON OUR WEBSITE, BUT CAN’T FIND THAT PARTICULAR ITEM YOUR LOOKING FOR LISTED?

We love our boutique, but unfortunately it isn’t big enough to hold all the goodies we could ever dream of. If you see we carry a particular brand, but can’t find the item your looking for on the website, we may still have it in stock, so please give us a call. If we don’t have it in stock, we are happy to inquire about special orders. Alternatively, if you see something you like in our shop, but it isn’t the right size, style or colour, we will do our best to satisfy your request.

PLEASE ALLOW A MINIMUM OF TWO WEEKS FOR SPECIAL ORDERS.

CanadaDay

We also love our out-of-town visitors! Sometimes you’re dying to buy that item, but aren’t sure how to get it back home. Dogfather is happy to ship your purchases worldwide. The average shipping cost is between $15-$40.

*PLEASE NOTE: this is an estimate and may not be representative of the actual cost; prices vary depending on size, number of products, applicable provincial/state taxes, as well as Canada Post rates and/or fees. 

GET IN TOUCH!