Grooming FAQ

How long does my dog's grooming take?

The amount of time it takes varies on a number of things; how big your dog is, the length you want the coat kept, and your dog’s behaviour on the grooming table. To give you a general idea:

  • 20lbs or less = approx. 3 hours
  • 20-50lbs = approx. 3-3.5 hours
  • 50lbs or more = approx. 3.5-4 hours.

This is purely a general estimate, as we cannot guarantee dogs will be finished by a certain time unless the dog has been here before and we know how long they take.

How much will my dog's grooming cost?

Grooming prices vary by dog breed and what you want done. Prices for regular full groom cuts typically start at $69 for toy dogs and upwards to $139 for the largest dogs. If you are a new client, we offer $10 off your first full groom so you can give us a try.

I'm scared to get my dog groomed again because once I went somewhere else and they shaved him.

Here at Dogfather we prefer not to shave your dog if we can help it. In some cases, a dog’s coat can get so tangled that their fur is no longer brush-able, leaving the groomer with no choice but to cut the hair off. The length of the haircut will depend on how much space there is between the matt and the skin’s surface. Matts usually tend to be very close to the skin, making the cut extremely short.

Dog parents need to understand that excessive de-matting can be a very painful and dangerous process for your pet. As our groomers are only interested in the well being of your furry family member, we will not attempt to de-matt excessive matting. We will assess each case individually and discuss options with you. We NEVER shave a dog without consulting you first, so don't worry, there will be no surprises here.

What is included in a full groom?

Please click here to see a list of services included in a full groom.

What is included in a bath and brush?

Please click here for a list of services included in a bath and brush.

What additional services do you offer?

Please click here for a list of additional services

Do you cage dry?

At Dogfather, all our paw spa clients are looked after individually. Dogs are hand dried on the grooming table, and are never left unattended for the duration of their appointment.

Do you keep the dogs all day?

At Dogfather, we believe that the shorter the grooming process, the less stressful it will be for your dog. Since we are a very small space, we do not accept dogs all day, and expect them to be picked up as soon as possible after they are finished their appointment.

Dogs that are not picked up within a reasonable amount of time will have to be caged until you arrive for pick up. In some cases when we are very busy, we might have to charge an additional fee as our grooming space is limited and we do not have the room to keep dogs all day. If you would like, we can always call you 20-30 minutes before they are finished to assure you arrive as soon as they are done.

What is your cancellation policy?

Groomers wages are commission based. If you do not show up for your appointment, or cancel last minute, not only do we loose out on fitting in another customer, but the groomer looses income. This is why Dogfather has a strict cancellation policy to protect our groomers and make sure that this does not hurt their bottom line. 

Our cancellation policies are as follows:

PLEASE NOTE – We do not accept changes or cancellations to appointments via email or social media. You must call the store at (416) 960-1088.

  • Changing an appointment the day before (up until the store closes – voicemails after store hours is considered a same day cancellation) $25 fee
  • Same day cancellation 50% of the grooming fee will apply
  • No shows (meaning no phone call or calling after the appointment has already started) 100% of the full grooming fee will apply.
  • If a client fails to cancel or show up 2 times within a 12 month period we will require the client to pay the full cost of the groom up front if they wish to book an appointment. This charge will not be refunded if they do not follow our cancellation policy guidelines.
My dog might bite the groomer, can you still groom him/her?

Our groomers are extremely experienced and caring groomers. We have seen both of them handle some dogs that have been rejected from other grooming studios. We are always willing to give it a try. Please be sure to let them know what might be a problem, and if need be, we are willing to use a muzzle to get the job done. For the safety of both your dog and the groomer, we will not continue working with dogs that become too aggressive or anxious, if we believe they have become a danger to themselves or the groomer. In these cases, we may have to stop the service midway through a groom. If a pet is upset, we may skip any stressful procedure or take a “time out” before we continue. We do not use tranquilizers under ANY circumstances.

My dog has separation anxiety; can I stay in the room during the grooming appointment?

In most cases, dogs actually behave better and are less nervous once you have left. We do have a window you can peek through, but understand that your dog is smart, and usually they can spot you peering in. Once they see you, they will get excited, and it will take the groomer20 minutes to calm them down before they can continue working on them again. We are always willing to allow you to come down and stay the first few minutes, but after that it is to everyone's benefit that you leave the store. Don't worry, your pooch is in very good hands. Take this time to relax, go shopping or have a coffee and have a little you time.

My dog has a disability or special needs. Can you groom him/her?

Our groomers have a lot of experience grooming dogs with disabilities or special needs. Please call the store and speak with one of our staff about your dog’s needs and we would be happy to accommodate.

Do you groom cats?

Unfortunately, we do not have a separate space to groom cats, and therefore do not feel that it would be a safe and peaceful environment for a cat to be groomed with other dogs around.

Do I need to bring anything with my dog for him/her to get groomed?

We do not require that you bring anything with you, however if there is anything that you think will help make your dog's grooming experience better, feel free to bring it along, including but not limited to: favourite treats, blanket, toy, etc.

Does my dog have to be up to date with his/her vaccinations in order to get a grooming appointment?

Since our spa clients never come into contact with each other, we do not require proof of vaccinations upon their visit.

Does my dog need to be spayed or neutered in order to get groomed?

We do not require spaying or neutering at our salon.

When should my puppy come in for his/her first groom?

We always believe the earlier the better in order to get them used to the process. Play time and breaks are incorporated into your puppy's first groom so that they do not get overwhelmed with the process. Sometimes, we will recommend just a bath and tidy on the first visit just to get them used to things. Wait at least one week after you get the puppy before bringing him/her for grooming to be sure he/she is settled in their new home.